Terms & Conditions
We as Alpine Holiday welcomes you to our website. The purpose of this article is to regulate the GENERAL TERMS or CONDITIONS OF PROCUREMENT of the Pre-booking and Online Booking services (hereafter, and interchangeably, ‘Pre-booking’ and ‘Online Booking’ services, or ‘services’) of Alpine Holiday Co Limited, with registered office 188/3 MOO. 12, Nong Prue sub-district, Bang Lamung District, Chon Buri, Thailand and with corporate office in 4th Floor, 403/404/405/406, Shashwat Space, Mokaji Circle, Nana Mava Main Road, Rajkot, India established by Mr. Prakash Kamani, on 11, January 2010. The terms “You” and “User” are used here to refer to all individuals and/or entities who for whatever reason access www.alpineholiday.co.in or use its services.
You acknowledge and agree having read, understood and agreed to the Terms of Use, which are deemed to be automatically incorporated into the contract concluded with Alpine Holiday, without the need for your written transcription in the same – included in the latest version of these General Terms and/or Conditions. The terms and conditions set out below and the Policies are collectively referred to as the "Terms of Use". If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use - as may be amended from time to time - constitute the entire agreement, and supersede any other agreements or understandings (oral or written).
Booking Policy
The online Pre-booking services (Reservation) are for information only, and their sole purpose is to offer the user the possibility of checking the availability of a room in their preferred hotel or city. THE USER WILL RECEIVE AN EMAIL WITHIN 24 HRS, CONFIRMING IF THEIR BOOKING HAS BEEN PROCESSED, AND WILL CONSEQUENTLY ONLY BECOME BINDING ONCE Alpine Holiday HAS ACCEPTED THE RESERVATION BY MEANS OF EMAIL CONFIRMATION AND SUBSEQUENT PAYMENT BY THE USER, through www.alpineholiday.co.in also means you accept all terms and conditions mentioned or referred to on www.alpineholiday.co.in. The user must verify the booking confirmation and notify Alpine Holiday of any error immediately in writing
THE USE OF THESE SERVICES IMPLIES FULL AND UNCONDITIONAL ACCEPTANCE AND VALIDITY OF EACH AND ALL THE GENERAL TERMS AND/OR CONDITIONS – WHICH ARE DEEMED TO BE AUTOMATICALLY INCORPORATED INTO THE CONTRACT CONCLUDED WITH NH, WITHOUT THE NEED FOR YOUR WRITTEN TRANSCRIPTION IN THE SAME – INCLUDED IN THE LATEST VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.
Procurement procedure: When using the service, the user will receive an email confirmation in which is included the confirmation that their purchase order is in the process of being confirmed. You can change or cancel your accommodation booking either online under your Reservations when signed into your alpineholiday.co account, or by calling our customer services number. There will be no reservations against your hotel or package during quotation, for reservation you have to select book the hotel or book the package and automatically the payment & confirmation deadline will come. You have to confirm & secure your reservation by paying against the invoice amount.
Please note that it is your responsibility to check the details of your reservation before you submit the reservation and after your reservation is confirmed. Cancellation fees or processing fees, as set out in this site, will be changed for any cancellation or amendment to your reservation or purchase.
These terms and conditions may not be changed by any unauthorized person, including employees of Alpine Holiday Co. Limited
Cancellation Policy
Cancellation of the booking by the user will not incur any charges for advance cancellation, provided that this is done prior to the specified deadline. If you check-out early without advance notice or once this threshold has passed, you are not entitled to any refund. This term may be varied subject to the relevant hotel's private cancellation policy and is subject to change at any given time without prior notice.
Cancellation Policy is applicable per transaction and is based on individual component cancellation policy stated on the voucher sent to the email specified by the logged in customer.
You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
We reserve the right to make changes or cancellations after the reservation at any time. However, we will endeavor not to make a major change or cancel the booking within 72 hours of the arrival date, except by unforeseen events.
If we have to make a major change to your arrangements after booking, we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.
- Note: The banking fee is 3% of the refunded amount.
Refund Policy
When you cancel a booking and are entitled to a refund payment, it’s truly based on hotel policy then we will instruct the refund as soon as practicable. No charge will be made to your credit card if cancellation is made more than 72 hours prior to the day of arrival at the hotel (local time at the hotel). If cancellation is made during the 72 hours prior to arrival, 50% of the total cost of the booking will be charged to your credit card and The administrative fee is 25 USD, In the event of a client no-show without prior notice, 100% of the total cost of the booking and the administrative fee is 25 USD will be charged. The processing may take between 2-4 weeks until the whole amount is credited back and appears on your credit card statement. The reasons for this are the billing cycle of your credit card company and processing time of the bank. In case a reservation that you make is not confirmed, we will not charge anything on your credit card and will release the whole amount that was held on it immediately. After this is done, it will still take a period of about 2-4 weeks for the bank to process this and for the whole amount to be credited bank and appear on your credit card statement.
All the refunds of any transaction's amount against any purchase through this website would be refunded to the original mode of payment.
Delivery Policy
Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored
Changes/Amendment by you
Any change or amendments are subject to availability at the time you make the request to your reservation on www.alpineholiday.co.in, must be done via "My Account".
1) Children and Infants Subject to any existing policy of the relevant hotel:
Minors under the age 11 years are not being charged with parents if using existing beds. (The child's breakfast is normally 50% of an adult's rate). Policies for children in all resort hotels are subject to the facilities of the hotels and are determined by the hotel management. In the event that an extra bed is required for a child (2-11 years old) that is, you have to select "3 adults" instead of 2 adults and 1 child in the reservation form. Once the reservation is made under the rate for 3 adults, you will also get 3 breakfasts, unless stated otherwise. Cots for infants can be requested, subject to availability at the relevant hotel upon arrival.
2) Non-arrival to the Hotel (No Show)
The booking is confirmed and guaranteed with a debit card or with advance payment. In the event of a no-show without prior notice, the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation. If you fail to check in on the first date of your booking but still continue your travel plans in staying at the reserved hotel, please contact us urgently so that we can inform the hotel to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund can be issued. Policy for no shows will be applicable.
3) Shortened Stay (Early check-out)
Any shortened stay is subject to one night's charge plus the charges for the actual stay in general cases. Some hotels will charge for the entire reserved room nights whether or not you stay for the entire reserved room nights. If you are changing your plans, please inform us as soon as possible so that we can assist in minimizing the charges by the hotel.
4) Special Request
Please note that any requests that are made during your reservation, will be conveyed to the selected hotel. However, all requests are not guaranteed as they are subject to availability upon your arrival to the hotel. We do not assume any In the event that a request is made for accessibility (i.e. wheelchair accessible room), please contact us before submitting the online reservation.
If you have trouble changing or amending your reservation, please immediately contact us at (+91) 81558 00400 or Email us support@alpineholiday.co.in
Voucher
Upon confirmation of the reservation, a confirmation number and voucher will be electronically issued to you via email. The voucher must be presented to the hotel upon arrival. Failure to produce the voucher at check-in may result in the hotel not honoring your reservation or failing to trace your record.
Rate Guaranteed
The rates shown on this site are for guidance only. Guaranteed rates are only available upon your entry into our secure server, subject to any common sense with regard to any rates shown that are clearly incorrect. A full rate will be given before you confirm your reservation and you may or may not accept it.
Guaranteed Reservation
All reservations made with www.alpineholiday.co.in are guaranteed. If your reserved hotel becomes unavailable or your booking cannot be privileged upon check-in because of a mistake by www.alpineholiday.co.in, please immediately contact us at (+91) 81558 00400 or via email.
We will arrange a room at another convenient and comparable hotel for you. The full cost of the first night's stay, including any tax and service charges will be undergone by us. We will also accept all communication costs to our office.
Room Size and facilities
It is the responsibility of the person making the reservation to ensure that the room(s) reserved will be suitable for the party size. Normally we offer single occupancy and twin sharing rooms in Thailand. Additional costs are deemed to be all those services used by the user during their stay in hotels and which were not included in the initial booking that they made for the room (including but not limited to: breakfast if this is not included in the initial price, lunch or dinner in the hotel restaurant, purchase of products from the mini-bar, car parking in the hotel car park, etc.) (Hereafter, “Additional Costs”)
www.alpineholiday.co.in reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any Reviews or User Reviews. Amongst other things, this includes situations where www.alpineholiday.co.in receives a third party complaint and/or has reason to believe that there has been a breach of these terms and conditions.
If you have a complaint about any reviews, comments or material posted on this website you should put such complaint in writing (giving as much information as possible about the circumstances) to: support@alpineholiday.co.in
In the event that you have complaints about your hotel accommodation during your stay, please immediately contact us at (+91) 81558 00400 or via email support@alpineholiday.co.in to assist you with your complaints. If you are unable to contact us at any point during your stay, you should inform us within 7 days of returning from the hotel or tour with your comments in writing with the supporting documents to facilitate our investigation with the hotel.
In all cases, any dispute arising from the provision of services in the hotel and not to Alpine Holidays co. Limited in which the client is staying shall be submitted to the consumer courts.
These General Terms and/or Conditions of procurement are made by Alpine Holiday co. limited. For the resolution of any dispute arising with respect to its validity, execution, fulfilment or resolution, either total or partial, Alpine and the users expressly waive their own jurisdiction or any other which, if appropriate, may apply to them and submit to the competence of the Courts and Tribunals of Rajkot.
Note that www.alpineholiday.co.in reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.
Payment Security
Please refer to our privacy policy for payment security. We accept payments online using Visa and MasterCard credit/debit card. If "Credit Card Online" is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.
Our Liability
The descriptions of the hotels on our site are given in good faith. We do not accept responsibility for errors or omissions. Please note that hotels may withdraw a facility temporarily or permanently. Any act or omission by hotels in any respect is beyond our control and we do not accept any liability for the same. We accept responsibility for proven acts and/or omissions of our employees, agents, suppliers and sub-contractors provided that they were at the time carrying out work in the course of their employment or contract.
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
Responsibility of parties
We make available as much information as possible about each hotel on this website. However, please note that it is your responsibility to check with your chosen hotel in the event that you require any special services such as babysitting, or if you require a room with a sea view, etc.
Payment for such services or special requirements should be made directly to the hotel and it is your responsibility to verify these charges with the hotel prior to making your booking.
In the event that you will be arriving late at the hotel, it is advisable to inform the hotel by using the telephone number provided on the booking confirmation. Check where car parking and leisure facilities are available, please note that the hotel may impose additional charges for these services. Furthermore, please note that leisure facilities may not always be in the same building as your accommodation. We highlight again that it is your responsibility to check with the hotel about the services referred to above before you make your booking. Please note that car parking may be quite limited at certain hotels and that cars are always parked at the owner's risk.
In case of any disputes the law applicable would be based on the Indian Governing Law.